Returns + Exchanges
Incorrect Shipping Information:
If a package is returned to DetailedBeauty LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re-delivery cost. DetailedBeauty LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
DetailedBeauty LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, DetailedBeauty LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Items not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Refund and Money Back Guarantee
DetailedBeauty LLC stands behind the products we sell. If there is any discrepancy with your order please contact us via email or phone by 9am Eastern Standard Time the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at Detailedbeauty7@gmail.com. To obtain a refund, simply return all sponges (unused) with a note containing your name and address to:
P.O. Box 55
Westtown, NY 10998